Fullerton Health bags Singapore Business Review’s tech award for digital-health services

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Its free AI-enabled COVID-19 Symptom Checker uses digital solutions to deliver critical services to the Asia Pacific region.

COVID-19 has caused panic worldwide, with people searching for dependable healthcare information that can help them understand the disease. One challenge that many face is the overwhelming amount of data surrounding the pandemic, which has made it difficult to find information that is not only reliable, but also relevant to their situation.

This problem has prompted Fullerton Health to leverage the power of digital technology in its healthcare solution through its Artificial Intelligence-enabled COVID-19 Symptom Checker and in-app chat function.

These technological services also garnered Fullerton Health the Singapore Business Review’s Technology Excellence Award in the digital-health category this year.

“The overwhelming amount of information and news surrounding COVID-19 and related developments make it difficult for the public to find and focus on information that is relevant to them,” said Ho Kuen Loon, Group Chief Executive Officer of Fullerton Health.

“It is essential that we embrace digital solutions to deliver critical services securely. HealthTech has the potential to unlock solutions to many of the looming demographic-related healthcare challenges in Asia, cutting through the clutter to allow healthcare professionals to interface with patients reliably in a variety of ways, including remotely,” he added.

Fullerton Health’s COVID-19 Symptom Checker is an easy-to-use, AI-driven digital tool to help users acquire important information for faster decision-making with minimal errors. Intuitive and user-friendly, it gives users recommendations on their next possible steps and directs them to where they can seek care or additional information, be it through national resources like subsidised care at public health clinics or mental health helplines.

The COVID-19 Symptom Checker was launched on Fullerton Health’s LiveFuller mobile application platform and made its debut in Singapore. It was also launched in China, Hong Kong, Indonesia, Malaysia, and the Philippines, and customised to local languages (English, Mandarin, Malay, Filipino and Tamil) as well as the local resources and policies of the country.

The COVID-19 Symptom Checker was also launched together with an in-app chat function that allows a Fullerton Health team member to interact with users via message or voice note. Operational in both English and Mandarin, it allows users to interact with a Fullerton Health team member about their COVID-19-related concerns.

“Leveraging technology and digitizing services are key to efficiently and effectively improve access to quality care and reliable information,” said Kuen Loon.

“Whilst our recently launched features provide ease of access to COVID-19 information for the general public, we will continue to add and enhance our digital health capabilities to enable the provision of reliable and convenient access to care for all,” he added.

The Technology Excellence Awards, presented by Singapore Business Review, was held via studio award presentations and video conferencing sessions throughout the second and third week of April.

This year’s nominations were judged by a panel consisting of Daryl Pereira, Head of Cyber at KPMG; Cheang Wai Keat, Partner, Consultant at Ernst & Young Advisory Pte. Ltd.; Henry Tan, Group Chief Executive Officer and Chief Innovation Officer at Nexia TS; Sivakumar Saravan, Senior Partner at Crowe Singapore; Cecil Su, Director, Head of Cybersecurity of BDO Singapore.